Call Analytics

Feature Overview

Item	Content
Applicable Roles	Model Provider
Navigation Path	Model Services > Customer Calls > Call Analytics
Page Route	/modelone/monitoring/monitor/list/user
Managed Objects	Customer list, model list, successful calls, failed calls, and rate-limit triggers

Beginner Explanation

Customer Call Analytics works like operational details split by customer and model. Customers shows how many models each customer uses, while Models shows call performance by model.

Terminology

Term	Description
Customers	Aggregates model count and call indicators by customer.
Models	Shows customer call analytics by model.
Models Used	The number of models called by a customer in the selected scope.
View Details	Opens additional analytics for a target customer or model.

Recommended Operation Order

Locate the customer and review models used in Customers, switch to Models to compare model performance, and then open details for an abnormal object.

Beginner Checklist

Scenario	Do First	Do Not Do Directly
A customer reports an issue	Locate the customer in Customers first	Review every model immediately
Model performance is abnormal	Compare indicators in Models	Review customer totals only
A query returns no result	Reset filters and expand the period	Add more filters
Preparing to share analytics	Redact customer names and business identifiers	Share raw lists externally

Prerequisites

1. The current account has access to the Call Analytics page.
2. The month, date range, model, customer, or model type to view has been clarified.
3. The page shows only the customer names, model names, call volume, and usage fields that your account can access.

Page Description

The page uses Customers and Models to show success, failure, rate limits, and usage. Query criteria and details entries depend on the active tab.

Page screenshots:

The "Customers" tab displays aggregated statistics for customers invoking models during the selected period, including model counts, success/failure/rate-limit metrics, and detail links.

Main Operations

View Customer Call List

1. Go to Model Services > Customer Calls > Call Analytics, which defaults to the Customers tab.
2. Filter records by customer name or model name, and specify the accounting month or date range.
3. Click "Search" to review the number of models used, successful calls, failed calls, and rate-limit triggers.
4. Click "View Details" in the action column for a specific customer to inspect detailed usage; click "Reset" if filters need clearing.

View Model Call List

1. Click the "Models" tab at the top of the Call Analytics page.
2. Filter target models by model name or model type.
3. Click "Search" to compare call volume, success rates, and rate-limiting across different models.
4. Click inline "View Details" to analyze the customer breakdown for a specific model.

The "Models" tab displays total call volume, customer reach, and success rate trends for each model.

Parameter Reference

Field Name	Required	Field Type	Example	Description
Month	Yes	Month selector	2026-07	Controls the statistical month for call analytics.
Date Range	Yes	Date range	2026-07-01 to 2026-07-17	Controls the query time range for list data.
Analytics Tab	Yes	Tab	Models / Customers	Switches between the model list and customer list.
Model Name	No	Input	Example Model	Filters the model list or customer list by model name.
Model Type	No	Selector	Text / Image	Filters statistics by model capability type.
Model ID	No	Input	<MODEL_ID>	Filters by model ID on the Models tab.
Customer Name	No	Input / text	Example Customer	Filters statistics by customer name on the Customers tab.
Models	System-generated	Number	2	Shows the number of models used by a customer on the Customers tab.
Successful Calls	System-generated	Number	40	Number of successful calls within the selected range.
Failed Calls	System-generated	Number	2	Number of failed calls within the selected range.
Rate Limit Triggers	System-generated	Number	1	Number of rate-limit triggers within the selected range.
Usage	System-generated	Text / tag	1,280 Tokens	Shows token, quota, or other call usage information.
Actions	No	Action entry	View Details / View Log	Opens analytics details or jumps to call logs.

Pitfalls

• Call analytics is for trends and distributions. It does not replace per-request error details in call logs.
• When switching customer, model, or time granularity, chart scope changes. Keep filters visible in screenshots.
• Peaks, failure rate, and average latency should be checked together with model version and Endpoint status.

Result Validation

Check Item	Success Signal	If Abnormal
Page is accessible	The Customer Calls - Call Analytics page opens, and Customer Calls > Call Analytics is highlighted in the sidebar.	Check account permissions, navigation path, and page loading status.
Model list displays	The Models tab shows model name, model type, customer name, successful calls, failed calls, rate limit triggers, and action entries.	Adjust the month, date range, or model filters and retry.
Customer list displays	The Customers tab shows customer name, models, successful calls, failed calls, rate limit triggers, and action entries.	Adjust the date range, customer name, or model name and retry.
Filter controls can be selected	After switching month, date range, model, customer, or model type, list data changes accordingly.	Check whether filters are too narrow, and click "Reset" if needed.
Search / Reset works	Search displays matching data, and Reset clears filters.	Check network status, page API responses, and account permissions.
List data is consistent	Successful calls, failed calls, rate limit triggers, and usage in the list are consistent with details or logs.	Open View Details or View Log for cross-checking.

FAQ

Customer List Is Empty

Symptom:

The Customers tab shows an empty state and no customer row.

Possible Causes:

• The date range contains no customer call.
• The customer-name or another filter is too narrow.

Resolution:

1. Click "Reset" to clear the filters.
2. Select a date range that contains a known call and search again.
3. Search Customer Call Logs with the same range. Contact the administrator if the log exists but the list remains empty.

Model List Is Empty

Symptom:

The Models tab shows an empty state and no model row.

Possible Causes:

• The date range contains no customer call to the target model.
• The model name, model type, or Model ID filter is too narrow.

Resolution:

1. Clear model filters and expand the date range.
2. Search again by Model ID.
3. Confirm the record in Customer Call Logs. If the list remains empty, send the administrator the redacted filters.

Customer and Model Totals Differ

Symptom:

The tabs show different totals or row counts.

Possible Causes:

• One customer calls several models, or several customers call one model.
• The tabs use different filters.

Resolution:

1. Use the same date, model type, and other filters.
2. Compare call totals. Do not compare customer-row and model-row counts directly.
3. If call totals still differ, send the filters and a redacted screenshot to the administrator.

Results Do Not Match the Filters

Symptom:

The list contains a record outside the target date, customer, or model.

Possible Causes:

• The filters were not submitted or an old filter remains active.
• The Customers and Models tabs use different filters.

Resolution:

1. Click "Reset".
2. Set the date and target filters one at a time, and click "Search".
3. If a mismatched record remains, record the tab and filters and contact the administrator.

Analytics Details Does Not Open

Symptom:

Nothing opens after you click "View Details" for a customer or model.

Possible Causes:

• The current account lacks detail permission.
• The target record is outside the current filters.

Resolution:

1. Clear the filters and locate the row again.
2. Refresh the page and open the details again.
3. If it still fails, ask the administrator to verify Model Provider permissions and provide the page route.

Notes

• Customer names, model names, call volume, costs, Keys, request content, and business identifiers are sensitive operational information.
• Before external communication or screenshots, redact customer names, Keys, request content, cost details, and internal test parameters.
• Call analytics is aggregated data. Use call logs when troubleshooting a single request.

Next Steps

1. Click "View Details" to view statistics for the target model or customer.
2. Click "View Log" or go to Customer Calls > Call Logs to locate a single request.
3. Return to Customer Calls > Overview to view trends, consumption statistics, and TOP rankings.